How much does it cost for shipping fee?
Shipping cost starts from RM12 for the first 2kg. We also provide free shipping for orders exceeding RM150 (within Klang Valley), RM300 (within Peninsular Malaysia) and RM400 (within Sabah & Sarawak).
When will I receive my order?
Your order, after successfully placed on our website, will need to go through verification process to make sure your provided payment/contact/delivery info is correct. We will update you via email once your item is shipped out. Lead time to receive your item usually averages from 1-3 days within Peninsular Malaysia and 3-5 days to East Malaysia.
Can I schedule the delivery of my order?
Our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date. However, you may coordinate with our courier partner to schedule according to your preference. Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.
What if I am not at home when the package arrives?
Courier service will leave a note or you may opt to collect the parcel from the nearest courier service center.
Is there any domestic area Mothers.com.my cannot deliver to?
We can deliver to all domestic areas.
Does Mothers.com.my offer international shipments?
Currently we only offer shipping to Malaysia.
Can Mothers.com.my deliver the package to my office?
Yes. We will deliver your order following the address you provide during checkout, whether it is your house address or office address.
Can I pick up my order at Mothers.com.my office?
We don't offer this option for now.
How do I track my order status?
You can track your order online 24 hours/7 days by logging in to: http://www.citylinkexpress.com/MY/Consignment.aspx